Return Policy

With our simple returns process, you can shop online worry-free. If something doesn’t work out, you can send most items back within 14 days of delivery.* Start the return process within 14 days of receiving your item. We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories. Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc. We will send you a voucher/giftcard, for the value of the merchandise and shipping charges if the error is a result of our defective product we will full restore your transfer back. Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item. (See Product-Specific Return Policies for exceptions) *You should note that this return policy does not apply to Marketplace Seller products (approved 3rd party sellers on Pontifex-Maximus.com). For their return policy, please refer to the Seller’s individual policy, How to Return an Item Click here to log into My Account to fill out our return initiation form to receive your shipping label and return instructions. Don’t have an account? Check out our step by step guide, How to Return an Item. Defective Product and Returns Due to Our Error If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by: Sending you replacement parts or accessories Replacing the product or Issue a refund** And we’ll also cover the cost of any return shipping If the product is not defective, return shipping fees will apply. **See our Product-Specific Return Policies for specific items exceptions and policies. Return Policy Rules and Exceptions Select any of the links below to learn more.Non-Returnable Items Product-Specific Return Policies Oversized Item Return Policy International Returns Refund Policy Holiday Return Policy At Pontifex-Maximus , we take pride in our customer service and always issue an Apology™ when it’s due.